Rubbish Clearance Hampstead Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Hampstead provides rubbish clearance and waste collection services to residential and commercial customers. By booking our services, you agree to be bound by these terms. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Company, we, us, our means Rubbish Clearance Hampstead, the provider of rubbish clearance and waste collection services.

1.2 Customer, you, your means the individual, business or organisation booking or receiving services from us.

1.3 Services means any rubbish clearance, waste collection, bulky waste removal, garden waste removal, household waste removal, commercial waste removal or related services provided by us.

1.4 Waste means any items, materials or rubbish to be removed by us as part of the Services.

1.5 Agreement means the contract between the Company and the Customer for the provision of Services, comprising these Terms and Conditions and the details confirmed in the booking.

2. Scope of Services

2.1 We provide rubbish clearance and waste collection services within our service area, which may include a range of domestic and commercial locations. Our services typically involve loading Waste into our vehicles, transporting it, and disposing of it at licensed waste transfer or recycling facilities.

2.2 We reserve the right to refuse to clear any Waste that we reasonably believe is hazardous, illegal, unsafe to handle, or beyond the scope of the Services agreed at the time of booking.

2.3 The Services do not include deep cleaning, dismantling of structures beyond minor disassembly, or any works that require specialist qualifications, unless expressly agreed in writing.

2.4 Any estimated volume or weight of Waste provided before the clearance is indicative only. The final amount of Waste may differ once our team attends the site and assesses the actual load.

3. Booking Process

3.1 You may request a booking for Services by telephone, email or via any ordering method we make available. By submitting a booking request, you confirm that you are legally capable of entering into a binding contract and are at least 18 years old.

3.2 When you contact us, we may ask you for information about the type and quantity of Waste, the property access, parking restrictions, floor level, and any other relevant details. You must provide accurate and complete information so we can plan the collection correctly.

3.3 We will provide you with an indication of price, based on the information you supply. This may be an estimate and is not binding until confirmed by us. We may amend this estimate upon arrival if the Waste or access conditions differ from what was described.

3.4 A booking is only confirmed when we accept your request and provide a date and time window for the Service. We reserve the right to decline any booking at our discretion.

3.5 You are responsible for ensuring that someone is present at the property during the agreed time window to provide access and authorise the clearance. If no one is present, we may treat this as a failed visit and apply a call-out or cancellation fee.

4. Access and Parking

4.1 You must ensure safe, reasonable and lawful access for our waste collection vehicle and clearance team. This includes providing information in advance about restricted access, low bridges, narrow roads, limited parking or controlled zones.

4.2 You are responsible for arranging any necessary parking permissions, vouchers or permits, and for covering any parking costs incurred in the course of providing the Services, unless otherwise agreed in writing.

4.3 If our team is unable to gain safe and lawful access to the property or Waste due to access or parking issues, we may cancel or postpone the Service and apply a charge to cover our time and costs.

5. Pricing and Payment

5.1 Prices for our rubbish clearance and waste collection services are generally based on the volume and type of Waste, its location within the property, access conditions and any additional labour required.

5.2 Unless expressly stated otherwise, all prices are quoted exclusive of VAT. If VAT is applicable, it will be added at the prevailing rate and shown on your invoice or receipt.

5.3 We may provide an estimate in advance, based on the information you supply. The final price will be confirmed by our team on site, once the Waste has been inspected and measured. If the actual load is smaller or larger than estimated, the price will be adjusted accordingly.

5.4 Payment is due on completion of the Service, unless agreed otherwise in writing. We may require payment in advance or a deposit for certain bookings or for commercial customers.

5.5 We accept various methods of payment, which may include cash, bank transfer, card payment or other methods notified to you. We reserve the right to suspend or withhold Services if full payment is not made when due.

5.6 For business and account customers, payment terms will be as agreed in writing. If payment is not received by the due date, we may charge interest on the overdue amount at the statutory rate and recover any reasonable costs of debt collection.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by contacting us directly. Cancellations or changes should be made as early as possible.

6.2 If you cancel more than 24 hours before the scheduled arrival time, we will generally not charge a cancellation fee, unless we have incurred specific costs or ordered special services on your behalf.

6.3 If you cancel less than 24 hours before the scheduled arrival time, or if we attend the property and are unable to carry out the Service for reasons beyond our control, we may charge a reasonable cancellation or call-out fee to cover our time and expenses.

6.4 We make reasonable efforts to attend at the agreed time, but all time slots are approximate. We may need to reschedule or cancel bookings due to traffic, vehicle breakdown, staff illness, severe weather or other events beyond our control. In such cases, our liability is limited to rescheduling the Service or refunding any payment already made for the affected booking.

7. Customer Obligations

7.1 You must ensure that the Waste to be collected is clearly identified and is located in an accessible and safe area. If multiple items are present, you should indicate which items are to be removed.

7.2 You must disclose any items that may be hazardous, heavy, awkward, sharp or fragile, and provide any information relevant to the safe handling of such items.

7.3 You must not include in the Waste any materials that are prohibited by law or require specialist disposal, such as asbestos, certain chemicals, clinical or medical waste, or pressurised containers, unless we have explicitly agreed in advance to handle such materials.

7.4 If furniture or items need to be dismantled for removal, you must inform us in advance. We may agree to provide dismantling services as part of the booking, subject to additional charges and feasibility.

7.5 You are responsible for the safety of any children, pets or other third parties on the premises during our visit. You should keep them clear of the work area while the clearance is taking place.

8. Waste Handling and Regulations

8.1 We operate in accordance with applicable UK waste legislation and regulations. We aim to dispose of all collected Waste responsibly, using authorised waste transfer stations, recycling centres and disposal facilities.

8.2 By using our Services, you confirm that you are the owner of the Waste or have the authority of the owner to arrange for its removal and disposal.

8.3 We will issue a receipt or other documentation on completion of the clearance, which may include details of the type and approximate volume of Waste removed.

8.4 Once the Waste has been loaded into our vehicle and we have departed from the property, ownership of the Waste transfers to us, and we will handle it in accordance with relevant waste management regulations.

8.5 We may sort and separate materials for recycling or reuse where practical. We do not guarantee that any particular proportion of Waste will be recycled, but we will make reasonable efforts to reduce the amount sent to landfill wherever possible.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing our rubbish clearance and waste collection services. However, we shall not be liable for any loss or damage that is not reasonably foreseeable or that results from inaccurate information provided by you.

9.2 You must notify us as soon as reasonably possible if you believe any damage has occurred during the provision of the Services. We may need to inspect the alleged damage before any repair or alteration is carried out. Failure to allow such inspection may affect any claim.

9.3 Our liability for direct loss or damage to your property arising out of our negligence shall be limited to the cost of repair or replacement of the affected item, taking into account its age and condition, up to a maximum amount proportionate to the price paid for the Service, unless otherwise required by law.

9.4 We are not liable for any indirect or consequential loss, loss of profit, loss of business, loss of goodwill or any similar loss, whether arising in contract, tort or otherwise.

9.5 We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

9.6 You are responsible for ensuring that any items you wish to keep are removed from the clearance area before our team commences work. We accept no liability for items that are removed or disposed of as Waste where it was reasonable for us to assume they formed part of the rubbish to be cleared.

10. Insurance

10.1 We maintain appropriate insurance cover for our rubbish clearance operations, including public liability insurance at a level we deem suitable for the nature of our business.

10.2 Details of our insurance cover are available on request. Our liability to you remains subject to the limits and exclusions set out in these Terms and Conditions and any applicable policy terms.

11. Complaints and Disputes

11.1 If you are dissatisfied with any aspect of our Services, you should contact us as soon as possible, providing full details of your concern, the date of the Service and any supporting information.

11.2 We will investigate the matter and aim to respond within a reasonable time. We may request additional information, photographs or access to inspect the property where relevant.

11.3 We will make reasonable efforts to resolve complaints amicably. This may include rectifying any shortfalls in the Service, offering a partial refund, or other appropriate remedies, depending on the circumstances.

12. Force Majeure

12.1 We are not liable for any delay or failure to perform our obligations under this Agreement where such delay or failure results from events or circumstances beyond our reasonable control. These may include, but are not limited to, severe weather, fire, flood, pandemic, industrial disputes, transport disruptions, road closures, accidents, acts of government or other authorities, or failure of suppliers or subcontractors.

12.2 If a force majeure event occurs, we will notify you as soon as reasonably practicable and take reasonable steps to minimise the impact on our Services. We may need to rearrange or cancel bookings affected by such events.

13. Data Protection and Privacy

13.1 We will collect and use personal information about you in order to process bookings, provide Services, manage accounts and handle enquiries or complaints.

13.2 We are committed to handling your personal data in accordance with applicable data protection laws in the UK. We will take reasonable measures to keep your information secure and will not sell your personal data to third parties.

13.3 We may share your information with service providers or subcontractors who assist us in delivering our rubbish clearance and waste collection services, but only to the extent necessary for that purpose.

14. Variations to Terms

14.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise notified to you and will apply to bookings made after that date.

14.2 The Terms and Conditions that apply to your booking are those in force at the time your booking is confirmed, unless a change is required by law or regulatory authority, in which case the updated terms may apply to existing bookings.

15. Severability

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

16. Entire Agreement

16.1 These Terms and Conditions, together with any written confirmation or agreement relating to your booking, constitute the entire Agreement between you and us in relation to the Services and supersede any previous discussions, correspondence or understandings.

16.2 You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us that is not set out in this Agreement.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any Agreement between you and us for rubbish clearance or waste collection services are governed by the laws of England and Wales.

17.2 Any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By booking and using the Services of Rubbish Clearance Hampstead, you confirm that you have read, understood and agree to these Terms and Conditions.